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Privacy Policy

Article 1 (Purpose of Personal Information Processing and Use)

The Company processes and uses collected personal information only for the purposes set forth below and does not use it for any other purpose. If the purpose of use changes, the Company takes necessary measures, such as obtaining separate consent in accordance with relevant laws and regulations including the Personal Information Protection Act.


  • Membership registration and member management
    • Confirmation of intent to sign up, identity identification and authentication, and identity verification
    • Membership maintenance and management
    • Prevention of fraudulent use of the service
    • Responding to customer inquiries, delivering various notices, notifications, and announcements
    • High-rise and civil complaint handling
  • Processing of civil complaints
    • Verification of the petitioner's identity
    • Contact and notification for verification of complaints and fact-finding, and notification of processing results
    • Restrictions on use, prevention of fraudulent use, and sanctions against members who violate laws and terms of service.
    • Prevention of actions that hinder the smooth operation of the service and protection of users
  • Provision of goods or services
    • Service and content provision
    • Provision of original services, such as English speaking ability assessment through AI analysis
    • Response analysis, evaluation result generation, and feedback provision utilizing artificial intelligence and large-scale language models (LLM).
    • Identity verification, purchase, and payment/settlement processing for the provision of paid services
  • Service operation, maintenance, and improvement
    • Service disruption response
    • Analysis of service usage history and access frequency
    • Compilation and analysis of service usage statistics
    • Function maintenance and management, such as error checking
    • Research and development for improving artificial intelligence analysis engines
    • Development of new services and feature improvements
  • Marketing and Advertising Utilization
    • Providing event and promotional information and opportunities for participation
    • Service provision and advertisement placement based on demographic characteristics
    • Service Validation
    • We process personal information for purposes such as statistics on members' use of the service.

Article 2 (Items and Methods of Personal Information Collection)

The Company collects and uses the following personal information according to membership type to provide better services, and obtains the user's consent at the time of collection.


  • ① Items collected from individual members

    Membership registration and member management
    • Required: Login ID (Email Address), Name, Password, Mobile Phone Number, Connection IP Information, Connection Logs, Service Usage History
      Optional: Date of Birth
    AI English evaluation service provided
    • Required: Response voice information (voice files for AI analysis, such as test response voice)
      (※ Collected voice and text conversion results are analyzed and evaluated using Artificial Intelligence (AI) and Large-Scale Language Models (LLM), and processed to calculate scores and provide feedback.)
    Provision of goods or services (payment-related)
    • Required: Login ID (email address), name, date of birth, transaction identification information for payment and refund processing (payment approval number, transaction number, payment amount, payment date and time, etc.), service usage records
      (※ Payments by individual members are processed through external payment gateways (PG companies), and payment method information such as card numbers and account numbers is not stored, managed, or kept in the company's system.)
    Processing of civil complaints
    • Required: Login ID (email address), Name, Mobile phone number, Service usage history
    Marketing and Advertising Utilization
    • Optional (Consent): Login ID (email address), name, date of birth, access IP information, cookies, access logs, service usage records

  • ② Corporate Member Collection Items

    Membership registration and member management
    • Required: Login ID (Email Address), Name, Password, Mobile Phone Number, Company Name, Employee ID, Connection IP Information, Connection Logs, Service Usage History
      Optional: Date of Birth, Department
    AI English evaluation service provided
    • Required: Response voice information (voice files for AI analysis, such as test response voice)
      (※ Collected voice and text conversion results are analyzed and evaluated using Artificial Intelligence (AI) and Large-Scale Language Models (LLM), and processed to calculate scores and provide feedback.)
    Provision of goods or services
    • Required: Company name, contract type and contract information, contact person name, contact person email (ID), mobile phone number, service usage history
      (※ For corporate members, payments and settlements are processed at the corporate level, and payment method information (card number, account number, etc.) is not stored, managed, or retained in the company's system.)
    Processing of civil complaints
    • Required: Login ID (Email Address), Name, Mobile Phone Number, Company Name, Service Usage History
    Marketing and Advertising Utilization
    • Optional (Consent): Login ID (email address), name, date of birth, company name, department, access IP information, cookies, access logs, service usage records

  • ③ Automatically collected items for service operation and failure response

    • IP address, date and time of visit, cookies, service usage history, error usage history, browser usage information, etc.
      (generated and stored by automated methods during the course of service usage, or collected by securely converting unique device information)

      Some of the automatically collected information may be processed in accordance with Article 9 (Behavioral Information).

  • ④ Methods of collecting personal information

    Direct input by the user during the sign-up and service usage process (including SNS linking, only minimum SNS account information is collected as mandatory)

    Automatic saving during service usage (test answer voice, etc.)

    1:1 Inquiry and Customer Center Consultation Process (Webpage, Email, Phone, etc.)

  • ⑤ Information on the Right to Refuse Consent and Consequences

    Users have the right to refuse consent to the collection and use of personal information. However, refusing consent to mandatory items may restrict membership registration and service usage. Refusing consent to optional items (such as marketing) does not restrict the use of basic services.

Article 3 (Processing and Retention Period of Personal Information)

The Company processes and retains personal information within the retention and usage period stipulated by law or within the scope of the user's consent. The respective retention periods are as follows:


  • Personal information related to membership registration and management
    • Retention Period: From the date of consent to the collection and use of personal information until the date of application for membership withdrawal (destroyed within 3 days after the withdrawal application)
    • Basis for retention: Company internal regulations
    • Exception (For Service Improvement Purposes): Test results, test dates, etc., for test design, improvement, and analysis may be retained solely for the purposes of service quality improvement and statistical analysis.
  • Personal information related to the processing of civil complaints
    • Retention Period: 3 years from the date of consent to the collection and use of personal information
    • Basis for Retention: Relevant Laws and Regulations (Records regarding consumer complaints or dispute resolution: 3 years)
  • Personal information related to the provision of goods or services (individual member payment)
    • Retention Period: 5 years from the date of consent to the collection and use of personal information
    • Basis for Retention: Relevant Laws and Regulations (Records of contract or withdrawal of subscription, etc.: 5 years, Records of payment settlement and supply of goods: 5 years)

  • Personal information related to marketing and advertising use
    • Retention Period: From the date of consent to the collection and use of personal information until membership withdrawal (destroyed within 3 days after withdrawal request)
    • Basis for retention: Company internal regulations

      • The Company does not use users' personal information as separate artificial intelligence training data without authorization, and processes it only within the scope of service provision and quality improvement purposes.

Article 4 (Procedures and Methods for Destruction of Personal Information)

In principle, the Company destroys personal information without delay once the purpose of its collection and use has been achieved or the retention and usage period has expired. The procedures and methods for destruction are as follows.


  • Destruction procedure
    • Information entered by users for purposes such as membership registration is transferred to a separate database (or a separate filing cabinet in the case of paper documents) after the purpose is fulfilled, and is destroyed after the retention period stipulated by internal policies and other relevant laws has expired. Such personal information will not be used for any other purpose unless required by law.
  • Method of destruction
    • Personal information printed on paper is destroyed by shredding or incineration, and personal information stored in the form of electronic files is deleted using technical methods that prevent the records from being reproduced.
    • Upon membership withdrawal, information regarding SNS account logins and posts will be deleted. You can disconnect your SNS accounts from each respective account screen.

Article 5 (Provision of Personal Information to Third Parties)

The Company uses members' personal information within the scope notified in this Privacy Policy and does not use it beyond said scope or provide it to other individuals, companies, or organizations.
However, the following matters are exceptions.


Cases where the user is notified of the recipient, the items of personal information provided, the purpose of provision, and the retention and usage period prior to the collection or provision of information, and separate consent is obtained (no additional information is provided if consent is not given); cases where there are special provisions in laws or where it is unavoidable to comply with legal obligations.

Article 6 (Entrustment of Personal Information Processing)

The Company may entrust the operation of personal information to external specialized companies for the fulfillment of service usage contracts, etc., and in the event of an entrustment contract, it stipulates necessary matters in accordance with relevant laws and regulations to ensure that personal information is safely managed and manages it thoroughly.

1. Domestic Personal Information Outsourcing Agencies and Outsourced Tasks

provider Details of entrusted work Retention and Usage Period of Personal Information
NHN KCP Payment processing (mobile phone, direct deposit, bank transfer, credit card, refund account verification) Until membership withdrawal or termination of the consignment contract


2. Overseas Personal Information Entrusted Processing Agencies and Entrusted Tasks

To provide artificial intelligence analysis and evaluation services, the Company may entrust the processing of personal information, including voice and text data, to external specialized companies or AI analysis service providers. In such cases, the entrusted company, entrusted tasks, retention period, etc., will be reflected in this policy and notified in accordance with relevant laws and regulations.


provider Previous country Details of entrusted work Items of personal information being transferred Retention and Usage Period of Personal Information
OpenAI OpCo, LLC USA Provision of service operating environment Chat history or STT results when using features linked to Language Models (LLM) Destroyed after being stored during the service provision period

Transfer Date and Method: When a user inputs and transmits personal information in the chat window, or uses LLM-linked functions such as summarization and analysis based on speech-to-text (STT) results, the transfer is made via transmission over the network.

Chief Privacy Officer Contact: [privacy@openai.com]

Article 7 (Matters concerning the installation/operation and refusal of automatic personal information collection devices)

The Company operates "cookies" and similar technologies that store and retrieve user information from time to time. A cookie is a very small text file sent by the server used to operate the website to the user's browser and stored on the user's computer hard drive. The Company uses cookies for the following purposes.


  • Purpose of using cookies
    • Providing personalized services by analyzing the access frequency and visit duration of members and non-members, and identifying the level of test participation and number of visits.
  • How to refuse cookie settings
    • Users have the option to choose whether or not to install cookies. Therefore, by setting options in their web browser, users can choose to allow all cookies, be prompted for confirmation whenever a cookie is saved, or refuse to save all cookies.
  • Example of setup method (for Internet Explorer)
    • Tools > Internet Options > Privacy at the top of the web browser: However, if you refuse to install cookies, you may have difficulty using some services that require a login.

Article 8 (Matters concerning measures to ensure the safety of personal information)

The company is taking the following measures to ensure the safety of personal information.


  • Establishment and implementation of internal management plans
    • We have established and are implementing an internal management plan for the safe processing of personal information.
  • Minimization and training of employees handling personal information
    • We are implementing measures to manage personal information by designating employees who handle personal information and limiting access to those in charge to minimize the number of people involved.
  • Restriction on access to personal information
    • We are taking necessary measures to control access to personal information by granting, modifying, or revoking access rights to database systems that process personal information, and we are controlling unauthorized access from the outside by using intrusion prevention systems.
  • Storage of access records and prevention of forgery and tampering
    • We store and manage records of access to the personal information processing system for at least one year; however, if personal information is added for 50,000 or more data subjects, or if unique identification information or sensitive information is processed, we store and manage them for at least two years. In addition, we use security features to prevent access records from being falsified, altered, stolen, or lost.
  • Encryption of personal information
    • Users' personal information and passwords are encrypted and stored and managed so that only the user knows them, and separate security features are used for important data, such as encrypting files and transmitted data or using file locking functions.
  • Technical measures to prevent hacking, etc.
    • To prevent the leakage and damage of personal information caused by hacking or computer viruses, the company installs security programs and performs periodic updates and checks; it also installs systems in areas where external access is controlled and monitors and blocks access technically and physically.
  • Access control for unauthorized persons
    • We maintain separate physical storage locations for personal information and have established and operate access control procedures for them.
  • Use of locking devices for document security
    • We store documents, auxiliary storage media, etc. containing personal information in a secure location with a locking mechanism.

Article 9 (Matters concerning the collection, use, provision, and refusal, etc. of behavioral information)

  • ① The Company may collect and use behavioral information during the course of service use for the purpose of improving service quality and analyzing usage statistics.

  • ② The company collects behavioral information as follows.

    Items of behavioral information collected: Website visit and usage history, access logs, service usage records, etc.

    Method of collecting behavioral data: Automatically collected upon website visit or use

    Purpose of collecting behavioral data: Service operation and improvement, analysis of usage statistics, error identification, and security enhancement

    Retention and Usage Period and Subsequent Information Processing Method: Destruction upon withdrawal (If there is a legal obligation to retain data, it will be retained for the relevant period and then destroyed)

  • ③ The company does not collect sensitive behavioral information that poses a significant risk of infringing upon thoughts, beliefs, family and kinship ties, educational background, medical history, or other private lives.

    When the company collects, uses, or provides behavioral information for online personalized advertising, it obtains separate notice and consent in accordance with relevant laws and regulations.

Personal Information Protection Department

  • Department Name: IT & Development Management Team
  • Person in Charge: Team Leader Yang Su-yang
  • 02-2179-5552, privacy@spep.co.kr, 02-2179-5599

Article 10 (Matters concerning the Personal Information Protection Officer)

  • ① The Company assumes overall responsibility for the processing of personal information and designates a Personal Information Protection Officer as follows to handle complaints and provide relief for damages to data subjects regarding the processing of personal information.

Chief Privacy Officer

  • Contact Person: Executive Director Kim In-woo
  • Contact: 02-2179-5500 / [iwkim@spep.co.kr] / 02-2179-5599

Chief Privacy Officer

  • Contact Person: Executive Director Kim In-woo
  • Contact: 02-2179-5500 / [iwkim@spep.co.kr] / 02-2179-5599

Chief Privacy Officer

  • Department Name: IT & Development Management Team
  • Person in Charge: Team Leader Yang Su-yang
  • 02-2179-5552, privacy@spep.co.kr, 02-2179-5599

You will be connected to the personal information protection department.


  • ② Data subjects may contact the Chief Privacy Officer and the relevant department regarding all inquiries, complaints, and damage relief matters related to personal information protection arising from the use of SPEP Center Co., Ltd.'s services (or business). The Company will respond to and process the data subject's inquiries without delay.

Article 11 (Department responsible for receiving and processing requests for access to personal information)

Data subjects may request access to their personal information pursuant to Article 35 of the Personal Information Protection Act from the department listed below. SPEP Center Co., Ltd. will endeavor to ensure that requests for access to personal information by data subjects are processed promptly.


Department responsible for receiving and processing requests for access to personal information

  • Department Name: IT & Development Management Team
  • Person in Charge: Team Leader Yang Su-yang
  • 02-2179-5552, privacy@spep.co.kr, 02-2179-5599

Article 12 (Methods of Remedy for Infringement of Rights and Interests of Data Subjects)

Data subjects may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Report Center, etc., to seek relief for personal information infringement.
For other reports or consultations regarding personal information infringement, please contact the organizations listed below.

  • 1. Personal Information Dispute Mediation Committee: 1833-6972 (without area code) (www.kopico.go.kr)
  • 2. Personal Information Infringement Report Center: 118 (without area code) (privacy.kisa.or.kr)
  • 3. Supreme Prosecutors' Office: 1301 (without area code) (www.spo.go.kr)
  • 4. National Police Agency: 182 (without area code) (ecrm.cyber.go.kr) Any person whose rights or interests have been infringed by a disposition or inaction by the head of a public institution regarding a request under Article 35 (Access to Personal Information), Article 36 (Correction and Deletion of Personal Information), and Article 37 (Suspension of Processing of Personal Information, etc.) of the Personal Information Protection Act may file an administrative appeal in accordance with the Administrative Appeals Act.

For detailed information regarding administrative appeals, please refer to the website of the Central Administrative Appeals Commission (www.simpan.go.kr).

Article 13 (Change to Personal Information Processing Policy)

① This Privacy Policy is effective from March 10, 2026, following the launch of the service.

Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities between the Company and the User, as well as other necessary matters, regarding the use of the services provided by the Company through the website operated by SPEP Center Co., Ltd. (hereinafter referred to as the "Company").

Article 2 (Definitions)

The definitions of terms used in these Terms and Conditions are as follows.

  • 1. Website: Refers to a virtual business location established using information and communication facilities, such as computers, to allow access through a single integrated user ID and password (or SNS account) in order for the company to provide services to members.
  • 2. Member: Refers to individuals, companies, and organizations that agree to these Terms and Conditions and receive approval from the Company to use the Service.
  • 3. Individual Member: Refers to a member who signs up as an individual and uses the services provided by the company.
  • 4. Corporate Member: Refers to a legal entity or organization that has entered into a separate contract with the company or has joined to use the service on a corporate basis.
  • 5. Corporate Administrator: Refers to a member affiliated with a corporate member who manages and operates the corporate member's use of services, such as managing employee accounts and checking usage status, within the scope of authority granted in accordance with procedures established by the company.
  • 6. Corporate Employees: Refers to individuals affiliated with a corporate member who actually use the service. For the purpose of managing and settling corporate members, the Company may provide necessary information, such as usage history of passes and records of examinations or usage by corporate employees, to corporate administrators; the scope and method thereof shall be in accordance with the Terms and Conditions for Corporate Members, separate agreements, and the Privacy Policy.
  • 7. Membership Service: Refers to all services that a member can access and use by registering as a member through a website using an assigned user ID and password or a social media account.
  • 8. User ID (Member ID): Refers to the email address or linked SNS account set by the member for the identification of the member and the member's use of the service.
  • 9. Password: Refers to a combination of characters, numbers, or symbols set by a member in conjunction with their User ID for identity verification when using the service, and includes the authentication means of the relevant SNS service when logging in via an SNS account.
  • 10. Operator: Refers to a person designated by the Company for the overall management and smooth operation of the services provided by the Company.
  • 11. Usage Right: Refers to the right to use the Service purchased by a Member according to the rates and conditions set by the Company, or granted in accordance with a corporate member's contract or the Company's policy, and may include the number of uses, usage period, and usage conditions.
  • 12. Voucher: Refers to a means of using services provided by the Company to Members free of charge or conditionally for purposes such as marketing, events, partnerships, and promotions; it is not refundable in cash. It may be used subject to the usage conditions, validity period, and scope of use determined by the Company.
  • 13. Terms for Corporate Members: Refers to separate terms of use applicable to the use of services between the Company and the Corporate Member.

Article 3 (Effectiveness and Modification of Terms and Conditions)

  • 1. These Terms and Conditions become effective when the Company posts them on the website or when the consent process is completed during membership registration.
  • 2. The Company may amend these Terms and Conditions if reasonable grounds arise, to the extent that such amendments do not violate relevant laws and regulations, such as the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
  • 3. If the Company amends the Terms and Conditions, it shall specify the effective date and the reason for the amendment and post a notice on the website from 7 days prior to the effective date until the day before the effective date. However, if the amendment to the Terms and Conditions applies unfavorably to the Member compared to the content prior to the amendment, or if it involves important matters related to the Member's rights and obligations, the Company shall provide notice at least 30 days in advance and notify the Member by sending the amended Terms and Conditions to the email address registered by the Member.
    (However, in cases where individual notification via email or SMS is difficult due to the user's failure to provide or update contact information, the notice provided in accordance with these Terms and Conditions shall be deemed as individual notification.)
  • 4. The Company shall verify whether the user consents to the amended Terms and Conditions. If a member does not consent to the amended Terms and Conditions, the member may terminate the service agreement and withdraw from membership through lawful procedures, and the Company shall not bear any liability arising therefrom. However, if a member continues to use the service, such as by receiving services, even after the effective date of the amended Terms and Conditions, the member shall be deemed to have consented to the amended Terms and Conditions.

Article 4 (Rules other than the Terms and Conditions)

  • 1. Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations, the Privacy Policy, individual service operation policies, and notices.
  • 2. If necessary, the Company may establish matters applicable to specific services (hereinafter referred to as “Individual Terms”) and announce them through the website.
  • 3. If necessary, the Company may establish detailed information regarding the use of the Service (hereinafter referred to as the “Usage Policy”) and announce it through the website.
  • 4. The Company may establish separate operational policies or individual terms and conditions depending on the characteristics of each service, and in the event of any conflict between such contents and these Terms and Conditions, the individual terms and conditions shall prevail.
  • 5. In the event of any changes to individual terms or usage policies, the Company will announce such changes at least 7 days prior to the effective date of the changes.
  • 6. If there are separate terms of service or policies for corporate members, those shall take precedence.

Article 5 (Notice to Users)

  • 1. If the Company provides notice to a user, it may do so via the email address provided by the user at the time of registration or through announcements within the service.
  • 2. For notifications to all users, the Company may substitute the notification under Paragraph 1 by posting announcements within the Service.
  • 3. However, as a general rule, individual notification shall be provided for matters that have a significant impact on the rights and obligations of users.

Chapter 2 Service Usage Agreement

Article 6 (Formation of Service Contract)

  • 1. The Service Usage Agreement (hereinafter referred to as the “Usage Agreement”) is established when the User agrees to these Terms and Conditions and the Privacy Policy, completes membership registration or account creation in accordance with the procedures established by the Company, and the Company approves it.
  • 2. Corporate members may enter into a separate agreement with the Company in addition to the service agreement pursuant to these Terms and Conditions; in the event that the contents of such agreement conflict with these Terms and Conditions, the separate agreement shall prevail.
  • 3. The Company may refuse to enter into a service agreement or terminate it subsequently in any of the following cases:
  • a. In cases where another person's information is stolen or false information is entered
  • b. In case of violation of these Terms and Conditions or relevant laws
  • c. In cases where there is a risk of causing significant disruption to service operations
  • d. Other cases where it is deemed difficult to maintain the service agreement based on the Company's reasonable judgment
  • 4. Corporate members must comply with the 'Corporate (B2B) Service Terms and Conditions,' and in the event of any conflict between said terms and these Terms and Conditions, the terms applicable to corporate members shall prevail.

Article 7 (Account Creation and Management)

  • 1. Users create an account to use the service using a user ID and password or an SNS account permitted by the company.
  • 2. Users are responsible for managing their own accounts, and the Company bears no liability for any disadvantages resulting from the loss, theft, or use of account information by a third party.
  • 3. Corporate administrators may create accounts for employees, check usage status, and perform management tasks within the scope of authority defined by the company.
  • 4. Users may not transfer, lend, or share their account with a third party.

Article 8 (Change of Member Information)

  • 1. You can view and modify your personal information at any time through the Personal Information Management screen. However, information required for service management, such as your ID and the social media account details used during registration, cannot be modified.
  • 2. If there are any changes to your member information, you must update it in accordance with the procedures provided within the service. The Company shall not be held liable for any disadvantages arising from information that has not been updated.

Article 9 (Protection of Personal Information)

The Company protects users' personal information in accordance with relevant laws and regulations, and matters regarding the collection, use, storage, and destruction of personal information are governed by the Privacy Policy.

Article 10 (Obligations of Users)

  • 1. Users must comply with these Terms and Conditions, relevant laws and regulations, and the operating policies established by the Company.
  • 2. Users shall not engage in any of the following acts:
  • a. The act of fraudulently using another person's information or account
  • b. Acts that interfere with the normal operation of the service
  • c. Using the service for commercial or profit-making purposes without the company's prior approval
  • d. Unauthorized copying, distribution, or modification of content within the service
  • e. Other acts contrary to laws or public order and good morals

Article 11 (Termination of Service Agreement and Restriction on Use)

  • 1. Users may request termination of the service agreement at any time through the procedures provided within the service.
  • 2. If a user violates these Terms and Conditions or causes significant disruption to the operation of the Service, the Company may terminate the User Agreement or restrict the use of the Service after prior notice.
  • 3. The Company may temporarily restrict the use of the Service without prior notice in any of the following cases:
  • a. If account theft or fraudulent use is suspected
  • b. In cases involving violations of laws or criminal acts
  • 4. Upon termination of the service agreement, the user's personal information will be processed in accordance with the Privacy Policy.

Chapter 3 Use of Service

Article 12 (Provision of Services)

  • The company provides the following services to users.
  • 1. AI-based evaluation and testing services
  • 2. Test result report provision service
  • 3. Service usage features via passes and vouchers
  • 4. Other services determined by the company
  • Specific details regarding the service, usage methods, and scope of provision are provided through notices on the website, service screens, or operational policies.
  • The Company may add or change all or part of the Service as needed to improve the quality of the Service, for technical or operational purposes.

Article 13 (Service Usage Time)

  • 1. As a general rule, the service is provided 24 hours a day, 365 days a year.
  • 2. The Company may temporarily suspend the provision of services in the event of system inspections, maintenance, technical failures, etc.
  • 3. If a restriction or suspension of service use is scheduled pursuant to Paragraph 2, the Company will provide prior notice through the website or service screen. However, if there are urgent reasons, notice may be provided subsequently.

Article 14 (Restriction and Suspension of Service Use)

  • 1. The Company may restrict or suspend the use of all or part of the Service by the User in any of the following cases:
  • a. In the event of technical reasons such as system maintenance, server failure, or communication failure
  • b. If service improvements, feature additions, or changes to operational policies are required
  • c. In the event of force majeure, such as natural disasters, power outages, or fires
  • d. In other cases where it is deemed necessary to restrict or suspend the use of the service based on the Company's reasonable judgment
  • 2. The Company shall not be liable for any damages incurred by the User due to the restriction or suspension of service use pursuant to Paragraph 1, unless there is willful misconduct or gross negligence on the part of the Company.
  • 3. In principle, the Company shall provide prior notice of the reason and duration for any restriction or suspension of service usage. However, in urgent cases, notice may be provided subsequently.

Article 15 (Objection to Restriction on Use)

  • 1. Users may file an objection regarding the Company's measures to restrict or suspend the use of the service in accordance with the procedures established by the Company.
  • 2. If the Company determines that the user's objection is justified, it may lift the restriction on service usage without delay.

Article 16 (Change and Termination of Service)

  • 1. The Company may change or terminate all or part of the services provided as necessary for operational or technical reasons.
  • 2. If significant changes or termination of the service are scheduled, the company will provide notice in advance.
  • 3. The Company shall not be liable for any damages incurred by the User due to changes or termination of the Service that are not attributable to the Company.

Article 17 (Reference to Service Usage Results)

  • 1. The AI-based evaluation and test results and diagnostic feedback provided by the company are reference information automatically calculated based on artificial intelligence algorithms.
  • 2. The diagnostic results are not an absolute standard of evaluation and do not replace legal judgments or accredited qualifications or examination results.
  • 3. The company does not guarantee the accuracy, completeness, or suitability for a specific purpose of the AI ​​analysis results.
  • 4. If a user makes a judgment or decision based on the results of using the service, the user bears the responsibility.

Chapter 4 Ticket and Voucher Payment

Article 18 (Provision of Vouchers)

  • 1. The Company may sell usage rights to members for a fee according to the rates and conditions set by the Company, or provide them free of charge in accordance with contracts with corporate members or the Company's policies.
  • 2. Specific details regarding the types of passes, provision methods, usage conditions, validity periods, etc., are provided through the service screen, information page, or operational policy.
  • 3. For corporate members, the terms and conditions of provision and scope of use of the usage rights may be subject to the contents of a separate agreement concluded with the Company.

Article 19 (Use and Management of Vouchers)

  • 1. In principle, the usage right is deducted based on one-time use of the service when using the service provided by the company.
  • 2. The deduction point for the pass is based on the time when the test begins by clicking the 'Start Test' or an equivalent button.
  • 3. In accordance with Paragraph 2, once the test has commenced, usage rights may be deducted even if service usage is not completed due to reasons attributable to the user, such as early termination, network environment issues, or terminal errors.
  • 4. If a member withdraws or the service agreement is terminated, all usage rights and vouchers granted to the member shall immediately expire and shall not be restored or refunded, regardless of whether they have been used. The member may not claim any rights regarding this.
  • 5. However, if the test does not commence normally due to reasons attributable to the Company, or if service usage is impossible due to a system error, the deducted usage rights may be restored.
  • 6. Detailed deduction criteria, exception handling standards, and recovery policies for usage passes may vary depending on the service type and operational policy, and such information is provided through the service screen or operational policy.

Article 20 (Provision and Restriction on Use of Vouchers)

  • 1. The company may provide vouchers to members for purposes such as marketing, events, partnerships, and promotions.
  • 2. Vouchers can only be used within the conditions and validity period set by the company, and will automatically expire if not used within that period.
  • 3. Vouchers issued for free cannot be refunded in cash or exchanged for paid passes.
  • 4. The conditions of provision, scope of use, validity period, etc., of vouchers are subject to individual voucher guidelines or operational policies. The Company may change or discontinue the voucher provision policy, and in such cases, will provide prior notice.

Article 21 (Cancellation of Payment and Refund)

  • 1. Payment for the purchase of usage passes is made through the payment methods provided by the company.
  • 2. Refunds for usage passes purchased by individual members will be processed according to the criteria in each of the following subparagraphs.
  • a. A full refund
    is available within 7 days of the payment date if the pass has not been used at all.
  • b. Even if 7 days have passed since the payment
    date, if there are remaining uses of the pass, the refund amount will be calculated according to the following formula: (Remaining uses ÷ Total uses) × Payment amount - Penalty fee. The penalty fee shall be 10% of the actual payment amount.
  • c. No Refunds:
    Refunds are not available in the following cases:
    a. Passes for which the total number of uses has already been
    exhausted b. Passes or vouchers that have expired
    c. Vouchers provided free of charge through promotions, etc.
  • 3. Refund requests are received in accordance with the procedures established by the company, and refunds are processed within 3 business days from the date of the request. However, if the payment method is a credit card, it may take anywhere from 3 to 5 business days for the refund to be processed, depending on the circumstances of the card company.
  • However, the refund provisions of this Article do not apply in cases of the expiration of usage rights due to a member's voluntary withdrawal.
  • 4. Vouchers are a means of using services provided free of charge and are not eligible for refunds regardless of usage.
  • 5. The criteria for refunds, settlements, and cancellations of corporate membership usage rights are subject to the terms of a separate agreement concluded between the Company and the corporate member.

Article 22 (Payment Errors and Payments by Minors)

  • 1. If payment for a usage pass is not processed normally due to a company system error, failure of payment method, etc., or if duplicate payment or overpayment occurs, the company will take refund measures after verifying the matter.
  • 2. If a minor makes a purchase for a usage right without the consent of a legal representative, the legal representative may cancel the purchase in accordance with relevant laws.
  • 3. Refunds or payment cancellations pursuant to this Article shall be processed in accordance with the refund procedure under Article 21.

Article 23 (Withdrawal of Subscription and Termination of Contract)

  • 1. The user may withdraw their subscription to the service usage contract entered into with the company in accordance with relevant laws and regulations.
  • 2. The Company applies the refund policy pursuant to Article 21 (Payment Cancellation and Refund) of these Terms and Conditions first to usage rights purchased by the User.
  • 3. The user may terminate the service usage agreement in any of the following cases:
  • a. If the service is not provided due to reasons attributable to the company
  • b. If the provided service differs significantly from the content of the display or advertisement
  • c. In cases where normal use is significantly impossible due to serious defects in other services
  • 4. Matters regarding the withdrawal of subscription and termination of contract by corporate members are subject to a separate agreement concluded between the Company and the corporate member.

Chapter 5 Responsibility and Others

Article 24 (Limitation of Liability)

  • 1. The Company shall not be liable for the provision of services if it is unable to provide services due to natural disasters, war, power outages, communication failures, system failures, or other force majeure events.
  • 2. The company is not responsible for any service usage disruptions caused by reasons attributable to the user.
  • 3. The Company shall not be liable for any failure by the user to obtain expected results from using the Service, or for any damages arising from the use of the Service.
  • 4. The Company is not responsible for the reliability, accuracy, legality, etc., of information, materials, or content posted or transmitted by users on the Service.
  • 5. The Company shall not be liable in connection with services provided free of charge or services provided through vouchers, unless there is willful misconduct or gross negligence on the part of the Company.

Article 25 (Compensation for Damages)

  • 1. If the Company or the User causes damage to the other party by violating these Terms and Conditions, the party at fault shall bear responsibility for compensating such damage.
  • 2. In the event that damages are incurred by a user due to the company's liability, the scope of the company's liability for compensation shall be limited to the amount of the usage fee actually paid to the company within the last three months from the time the damage occurred.
  • 3. The Company shall not be liable for any indirect damages, special damages, consequential damages, business losses, etc. of the User.

Article 26 (Intellectual Property Rights)

  • 1. Copyrights and intellectual property rights for the services, test screens, question structure, result reports, content, designs, trademarks, and all related works provided by the Company belong to the Company or the rightful owner.
  • 2. Users may not reproduce, distribute, transmit, modify, or commercially use the materials provided through the service without the Company's prior written consent.
  • 3. Users must not engage in any acts that may interfere with the normal operation of the service (such as reverse engineering, crawling, or access using automated means).

Article 27 (Dispute Resolution)

  • 1. In principle, any disputes arising between the Company and the User shall be resolved through sincere consultation in accordance with mutual good faith.
  • 2. Disputes that cannot be resolved through consultation will be handled in accordance with relevant laws and regulations.

Article 28 (Competent Court)

For any lawsuits arising between the Company and the User in connection with these Terms and Conditions, the court having jurisdiction over the location of the Company's head office shall be the exclusive competent court.

Addenda

These Terms and Conditions are effective from March 30, 2026.

Receive Marketing Communications

Consent to receive event and promotional information is optional, and you may sign up as a member even if you decline. However, if you decline, you may not receive promotional messages/emails such as education-related news and event updates. Informational notices related to service use will be provided regardless of your consent status.

Purpose of Collection/Use

: To send promotional information such as learning content updates, free benefits, new event information, and newsletters from SPEP Center Co., Ltd.

Items Collected

: Email, mobile phone number, service usage history

Retention and Usage Period

: From the date of marketing consent until service withdrawal or consent revocation

You can change your marketing information consent settings at any time in the My Page menu. (My Page > Account Management > Account Information > Notification Settings > Marketing Information Consent)